Terms and Conditions

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Cancellation policy

We will charge a cancellation fee of:

     100% if the booking is cancelled 5 days or less before the event

     50% if the booking is cancelled 10 days or less before the event

     20% if the booking is cancelled 14 days or less before the event

     10% if  the booking is cancelled 20 days or less before the event

       5% if the booking is cancelled 21 days or less before the event

Insurance

We will always do our best to ensure that your trip goes well and that you have a safe and enjoyable experience, however, in the unlikely event that something goes wrong, we carry public liability insurance cover as a licensed Tourist Intermediary/Intermediación Turística.

Here are our details in case you need them:

      Can Canaria operates as a Intermediación Turística - Código de Identificación: I-0004953.1

      Patrick Stephen Marmion NIE: Y5045729A

      Public Liability Insurer: GENERALI

      Policy number: RS-G-620.009.182

We often employ external parties to help us deliver events and activities, and we take steps to ensure that those third parties also carry public liability insurance.

Even with no fault on the part of us or our partners, there remains some risk of you suffering loss or damage while taking part in events and activities arranged by us. Some of our activities come with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

With this in mind, we would always recommend that you ensure you are covered by a suitable policy of travel insurance. Some of our activities are not routinely covered by standard travel policies, so you should always check the wording carefully and take out a specific policy if necessary.