At CanCanaria, we want everyone to enjoy safe, memorable and rewarding experiences while discovering everything Gran Canaria has to offer.
We organise and facilitate a wide range of excursions, outdoor adventures, sporting activities, cultural experiences, private group bookings and social events. Many of these experiences are delivered in partnership with established local activity providers who specialise in their respective fields.
We take reasonable steps to ensure that activities are appropriately organised, that relevant safety information is provided and that our professional partners maintain the necessary qualifications, licences and insurance.
While we always do our best to ensure that your experience runs safely and smoothly, some activities involve inherent risks. We therefore strongly recommend that all customers arrange suitable personal insurance before participating.
Personal travel and activity insurance is recommended, but is not compulsory for general participation in CanCanaria activities, unless a particular experience has specific insurance requirements.
1. CanCanaria’s Public Liability Insurance
CanCanaria operates as a registered Tourist Intermediary (Intermediación Turística) and maintains public liability insurance.
Our registration and insurance details are:
- Registered Operator: Patrick Stephen Marmion (CanCanaria)
- NIE: Y5045729A
- Tourist Intermediary Registration Number: I-0004953.1
- Public Liability Insurer: GENERALI
- Policy Number: RS-G-620.009.182
Our public liability insurance is intended to provide protection in circumstances covered by the policy where CanCanaria has a legal liability.
Public liability insurance is not the same as personal travel, medical or accident insurance and does not automatically cover every injury, accident, loss or expense experienced by a participant.
2. Professional Activity Partners
CanCanaria works with established local activity providers who specialise in delivering professional outdoor adventures, excursions and sporting experiences across Gran Canaria.
Our partners include companies such as Climbo, Leagues Ahead Diving and Pro Surfing, alongside other specialist providers offering climbing, via ferrata, scuba diving, surfing, watersports, guided hikes, cultural excursions and other experiences.
We select our activity partners carefully and require them to maintain the relevant licences, professional qualifications, authorisations and insurance appropriate to the activities they deliver.
These providers are responsible for the professional delivery of their activities, including providing qualified instructors or guides where required, appropriate safety equipment, participant briefings and compliance with applicable safety regulations.
CanCanaria takes reasonable steps to verify that its partners have the necessary insurance and professional credentials before working with them.
The insurance held by our professional activity partners does not automatically provide comprehensive personal accident, medical, travel or cancellation cover for every participant.
For this reason, we recommend that customers arrange their own suitable personal insurance, even when participating in activities delivered by licensed and insured professional providers.
3. Personal Travel and Activity Insurance
We strongly recommend that every CanCanaria customer arranges comprehensive personal travel and activity insurance appropriate to their planned experiences.
Your insurance should ideally include:
- Emergency medical treatment and hospital expenses.
- Personal accident and injury cover.
- Emergency rescue, including mountain or sea rescue where relevant.
- Medical evacuation and repatriation, where appropriate.
- Trip cancellation, interruption and travel disruption.
- Loss, theft or damage to personal belongings.
- Personal liability cover.
Visitors travelling from outside Spain should ensure their insurance provides appropriate cover for their stay in the Canary Islands.
European Health Insurance Cards (EHIC) and equivalent public healthcare arrangements may provide access to certain medically necessary healthcare services, but they are not substitutes for comprehensive travel insurance.
4. Adventure Activities and Insurance Exclusions
CanCanaria offers experiences ranging from relaxed cultural tours and sightseeing excursions to more physically demanding outdoor adventures.
Depending on the activity, these may include hiking, mountain trekking, climbing, via ferrata, cycling, scuba diving, surfing, watersports and other adventure experiences.
Not all adventure activities are automatically covered by standard travel insurance policies.
Some insurers exclude activities involving heights, specialist equipment, mountain environments, underwater activities or particular levels of physical exertion.
Before booking an activity, we strongly recommend checking that your insurance specifically covers the experience you intend to undertake.
Where necessary, customers should arrange additional adventure sports or specialist activity insurance.
5. Understanding and Accepting Activity Risks
Participation in CanCanaria activities is voluntary.
Although CanCanaria and its activity partners take reasonable precautions to reduce risks, some activities involve inherent hazards, including uneven terrain, changing weather conditions, physical exertion, heights, water and other natural environments.
These risks may include injury, illness, loss of personal property and, in exceptional circumstances, serious injury or death.
By choosing to participate, you acknowledge that these risks exist and agree to follow the safety instructions and guidance provided by activity organisers, guides and instructors.
Customers are responsible for assessing whether an activity is appropriate for their individual fitness, experience and abilities.
Nothing in this policy excludes or limits any legal responsibility that CanCanaria or its activity providers may have under applicable law.
6. Health, Fitness and Personal Responsibility
Customers should carefully review the description, difficulty level and physical requirements of each activity before booking.
Participants are responsible for ensuring that they are sufficiently fit and appropriately prepared for the activities they choose.
Where relevant, participants should:
- Inform the activity provider of any medical condition or physical limitation that could affect safe participation.
- Bring any necessary personal medication.
- Wear suitable clothing and footwear.
- Carry sufficient drinking water and any recommended equipment.
- Follow instructions from guides, instructors and activity organisers.
- Avoid participating while under the influence of alcohol or other substances that may impair judgement or physical ability.
If you are uncertain whether an activity is suitable for you, we recommend seeking advice from a qualified medical professional before participating.
7. Group Activities and Social Experiences
CanCanaria also organises and facilitates group excursions, social experiences, private bookings and community events.
Some of these experiences may involve group coordinators, hosts or volunteers rather than professional activity guides.
Where this is the case, their role will be explained in the relevant activity information.
Group coordinators and volunteers may assist with meeting points, schedules, group communication and general arrangements, but should not be assumed to provide professional guiding, medical supervision or rescue services unless specifically stated.
Participants remain responsible for assessing their own abilities, following appropriate safety precautions and making informed decisions about their participation.
The involvement of hosts or volunteers does not remove any legal duties that may apply to CanCanaria or those assisting with the activity.
8. Accidents and Emergencies
In the event of an accident or emergency, participants should immediately inform the activity organiser, guide, instructor or group coordinator where it is safe and practical to do so.
The general emergency telephone number in the Canary Islands is 112.
Emergency assistance, mountain rescue, medical treatment and repatriation may involve costs depending on the circumstances and services required.
Having suitable personal insurance can help protect participants against unexpected expenses.
9. Our Recommendation
CanCanaria is about discovery, adventure, friendship and enjoying the incredible variety of experiences Gran Canaria has to offer.
Whether you are joining us for a cultural excursion, an outdoor adventure, a group experience or a social event, we want you to feel confident and well prepared.
Our recommendation is simple: before travelling to Gran Canaria or taking part in a CanCanaria activity, arrange comprehensive personal insurance that covers your planned experiences, medical needs and potential travel disruptions.
Taking a few minutes to check your insurance cover before your experience could make a significant difference should something unexpected happen.
Important Information
CanCanaria’s public liability insurance and the insurance held by our professional activity partners do not replace the benefits of appropriate personal travel, medical and activity insurance.
Personal insurance is strongly recommended but is not a general condition of participation, except where specific activity requirements apply.
All insurance cover is subject to the relevant insurer’s terms, conditions, limits and exclusions.
Nothing in this policy limits customers’ statutory rights or excludes any liability that cannot legally be excluded under applicable Spanish law.