Accessibility

ACCESSIBILITY STATEMENT

PATRICK STEPHEN MARMION is committed to making its websites accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications.

This accessibility statement applies to the website cancanaria.es

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliant aspects listed below.

NON-ACCESSIBLE CONTENT

The content listed below is not accessible for the following reasons:

• Non-compliance with RD 1112/2018:
  • There may be content in other languages where the change of language is not correctly marked up
  • Audio-only media elements may have no alternative
  • There may be videos without subtitles
  • There is text content without sufficient contrast
  • In some cases the focus indicator does not meet the minimum required contrast ratio
  • In some cases content overlap may occur
  • There may be PDF documents with accessibility issues
• Disproportionate burden:
  • Not applicable.
• Content that does not fall within the scope of the applicable legislation:
  • There may be PDF documents published before 20 September 2018 that do not fully meet all accessibility requirements.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on 18 February 2025.

The method used to prepare this statement was a self-assessment.

Last review of the statement: 18 February 2025.

COMMENTS AND CONTACT DETAILS

Communications regarding accessibility requirements

You may submit communications regarding accessibility requirements (article 10.2.a of RD 1112/2018), for example to:

• Report any possible non-compliance by this website
• Convey other difficulties accessing the content
• Raise any other query or suggestion for improvement relating to the website’s accessibility

through this website’s contact form (cancanaria.es/contacto) or by telephone on: +34686204039

Requests for accessible information and complaints

Through the request form for accessible information and accessibility complaints, you may submit:

• a Complaint regarding compliance with the requirements of RD 1112/2018 or
• a Request for accessible information relating to:
  • content that is excluded from the scope of application of RD 1112/2018 as established by article 3, paragraph 4
  • content that is exempt from compliance with accessibility requirements due to it imposing a disproportionate burden.

In the Request for accessible information, the facts, reasons and request must be stated with complete clarity, so as to establish that it is a reasonable and legitimate request.

Complaints and claims regarding accessible information will be made through the electronic office (https://sede.red.gob.es/procedimientos/quejas-y-sugerencias), and will be received and handled by the Information Systems area of Red.es.

APPLICATION PROCEDURE

If, after a request for accessible information or a complaint has been made, it has been rejected, the decision taken is not agreed with, or the response does not meet the requirements set out in article 12.5 of RD 1112/2018, the interested party may lodge a claim. A claim may likewise be lodged if no response has been received.

The claim procedure set out in article 13 of RD 1112/2018 can be initiated through this website’s contact form (cancanaria.es/contacto) or by telephone on: +34686204039

Claims will be received and handled by PATRICK STEPHEN MARMION

OPTIONAL CONTENT

The website:

• has been designed in line with current accessibility standards and regulations, meeting the priority 2 (AA) checkpoints defined in the Web Content Accessibility Guidelines specification (WCAG 2.1)
• is optimised for the latest current versions of Chrome, Edge, Firefox, Safari and Opera
• is designed to display correctly at any resolution and on any desktop, tablet or mobile device (responsive design)
• has been built using HTML5 as the markup language and CSS 3 stylesheets for its design

If you wish to change the text size in the main graphical browsers, use the following menus:

• Internet Explorer, Mozilla and Firefox: View > Text Size
• Opera: View > Zoom
• Safari: View > Make Text Bigger
• Chrome: Control current page > Text Size
• To change the size of everything on the page:
  • Ctrl + + to increase it
  • Ctrl + – to decrease it
  • Ctrl + 0 restores the original text size
  • If you would instead like to override the stylesheet or change the text colour, you can consult the WAI’s How to Change Text Size or Colors page, which can be read translated into Spanish at ¿Cómo cambiar el tamaño del texto o colores?